Deskripsi Pekerjaan
Are you a customer service professional looking to take the next step in your career with a growing company? ConstantiKnow Inc is seeking a highly motivated and articulate Call Center Agent to join our dynamic team in Davao City. We pride ourselves on providing world-class support, and we believe that our employees are our greatest asset.
This role isn't just about answering calls; it's about solving problems and building relationships. We offer a competitive base salary of ₱20,000 to ₱30,000 per month, depending on your BPO experience. But that’s just the start! We value high performance and offer a lucrative performance-based bonus structure that allows you to earn significantly more than the posted offer. If you are passionate about customer satisfaction and thrive in a fast-paced environment, we want to hear from you.
Tanggung Jawab
- Handle high-volume inbound/outbound calls with professionalism and empathy.
- Resolve customer inquiries, concerns, and complaints efficiently to ensure high satisfaction scores (CSAT).
- Maintain accurate and detailed records of customer interactions in our CRM system.
- Collaborate with team members and supervisors to identify process improvements.
- Meet or exceed daily and weekly Key Performance Indicators (KPIs) such as Average Handling Time and Resolution Rate.
- Stay updated on product knowledge, policies, and service procedures to provide accurate information.
- Escalate complex issues to the appropriate department when necessary.
Kualifikasi
- At least Senior High School graduate or completed at least 2 years in college.
- Proven experience in a BPO or customer service environment is highly preferred.
- Excellent verbal and written communication skills in English.
- Strong problem-solving skills and the ability to multitask effectively.
- Proficiency in basic computer applications and typing speed of at least 30 WPM.
- Ability to work in shifting schedules, including weekends and holidays if required.
- Strong interpersonal skills with a positive, 'can-do' attitude.