Deskripsi Pekerjaan
Launch your career in business process outsourcing with Foundever, a global leader in customer experience solutions! We're urgently hiring Call Center Agents specializing in banking and financial services. No prior BPO experience is required – we provide comprehensive training to help you succeed. Enjoy a competitive monthly salary starting at ₱17,000 with performance-based incentives, plus comprehensive benefits including health coverage, paid leaves, and career advancement opportunities. Join our dynamic team in Mandaluyong City and become part of a company committed to employee growth and excellence. This full-time position offers immediate start for motivated individuals seeking to build a rewarding career in customer service.
Tanggung Jawab
- Handle inbound/outbound customer calls for banking and financial services
- Resolve customer inquiries regarding account information, transactions, and services
- Maintain accurate records of customer interactions and transactions
- Meet performance metrics for call quality and resolution times
- Adhere to strict compliance protocols for financial data handling
- Collaborate with team members to improve service delivery
- Continuously update knowledge of banking products and services
Kualifikasi
- High school graduate or equivalent (college graduates welcome)
- Excellent communication skills in English and Filipino
- Basic computer literacy and typing proficiency
- Strong problem-solving and active listening abilities
- Willingness to work in a fast-paced environment
- No prior BPO experience required (training provided)
- Positive attitude and commitment to customer satisfaction