Deskripsi Pekerjaan
Are you looking to kickstart your career in a dynamic and fast-paced environment? We are currently seeking motivated and customer-oriented individuals to join our team in McKinley Hill, Taguig City as a Call Center Agent. This is an excellent opportunity for those looking to build a professional career in customer service, as no previous experience is required—we provide comprehensive training to ensure your success.
As a valued member of our growing team, you will act as the primary point of contact for our clients, providing high-quality support and ensuring a positive customer experience. We offer a virtual interview process to make your application journey seamless and convenient. If you possess a great attitude, excellent communication skills, and a desire to learn, we want to hear from you today!
Tanggung Jawab
- Handle inbound and outbound customer inquiries via phone, email, or chat in a professional manner.
- Resolve customer issues efficiently while maintaining high standards of service.
- Maintain accurate records of customer interactions within the company database.
- Collaborate with team members to achieve departmental goals and KPIs.
- Stay updated on product knowledge and service policies to provide accurate information.
- Adhere to attendance and scheduling guidelines to ensure consistent service coverage.
- Escalate complex issues to senior support staff when necessary.
Kualifikasi
- Open to fresh graduates and candidates with no previous BPO experience.
- Strong command of the English language, both verbal and written.
- Basic computer literacy and proficiency in navigating multiple software applications.
- Ability to multitask and adapt to a fast-paced work environment.
- Strong problem-solving skills and a proactive approach to customer service.
- Must be willing to work on-site in McKinley Hill, Taguig City.
- Willingness to work flexible shifts, including holidays and weekends if required.