Deskripsi Pekerjaan
Are you a fresh graduate eager to kickstart your career in customer service? Foundever welcomes high school, K-12, and college graduates to join our dynamic team as Call Center Agents! No prior BPO experience is required – we provide comprehensive training to equip you with the skills needed to thrive. Enjoy a competitive salary package, comprehensive benefits, and opportunities for career advancement in a supportive work environment.
At Foundever, we value your potential and commitment. Our satellite hub in Las Pinas City offers a modern workplace where you'll develop essential communication and problem-solving abilities while serving diverse clients. Join us to gain valuable industry experience, build professional networks, and grow with a global leader in customer experience management.
Tanggung Jawab
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries and concerns efficiently
- Document interactions accurately in CRM systems
- Meet performance metrics including call quality and resolution times
- Adhere to company protocols and security guidelines
- Collaborate with team members to improve service delivery
- Participate in ongoing training and development programs
Kualifikasi
- High school graduate or higher (K-12/College)
- No prior BPO experience required
- Excellent communication skills in English
- Basic computer proficiency
- Strong problem-solving abilities
- Positive attitude and willingness to learn
- Ability to work flexible shifts including weekends
- Customer service mindset