Deskripsi Pekerjaan
Join iCare HMO as a Call Center Agent and become an essential part of our healthcare operations! In this dynamic role, you'll serve as the first point of contact for members seeking assistance with their healthcare plans, claims, and inquiries. You'll leverage your communication skills to build trust while resolving issues efficiently, ensuring members receive exceptional support during critical healthcare moments. This position offers growth opportunities in a supportive environment where you can develop specialized knowledge in healthcare services while contributing to our mission of accessible quality care. If you're passionate about customer service and healthcare, this is your chance to make a meaningful impact in a fast-paced, rewarding setting.
Tanggung Jawab
- Handle incoming/outbound calls regarding healthcare plans, claims, and member inquiries
- Provide accurate information on HMO benefits, coverage, and procedures
- Resolve member complaints and service issues with empathy and professionalism
- Document all interactions and maintain detailed case records
- Collaborate with healthcare providers and internal departments to resolve complex cases
- Adhere to compliance standards and maintain confidentiality of member data
- Meet performance metrics including call handling time and customer satisfaction scores
Kualifikasi
- High school diploma or equivalent; college education preferred
- Minimum 6 months call center or customer service experience
- Excellent communication skills in English and Filipino
- Strong problem-solving abilities and active listening skills
- Ability to navigate multiple systems simultaneously
- Basic knowledge of healthcare terminology is advantageous
- Proficient in typing with minimum 25 WPM
- Flexible to work on shifting schedules including weekends