Deskripsi Pekerjaan
Join Connectus Marketing Solutions as a Call Center Agent and become part of a passionate team dedicated to creating opportunities! We're seeking dynamic individuals to represent our brand through exceptional customer interactions. In this onsite role, you'll handle inbound/outbound calls, resolve inquiries with professionalism, and contribute to our client's success through reliable service delivery. We offer comprehensive training, a collaborative work environment, and competitive compensation packages designed to reward your performance. If you thrive in fast-paced settings and want to make a meaningful impact while advancing your career, this is your opportunity to shine with us in Batangas City.
Tanggung Jawab
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve product/service inquiries and troubleshoot technical issues
- Document customer interactions accurately in CRM systems
- Meet performance metrics including call handling time and satisfaction scores
- Upsell products/services based on customer needs
- Collaborate with team members to ensure consistent service quality
- Participate in ongoing training to enhance product knowledge
Kualifikasi
- High school diploma or equivalent; college education preferred
- Excellent communication skills in English and Filipino
- Minimum 6 months customer service/call center experience
- Strong problem-solving abilities and conflict resolution skills
- Proficient in using CRM software and Microsoft Office
- Ability to work flexible shifts including weekends
- Must be willing to work onsite in Batangas City
- Positive attitude with high resilience under pressure