Deskripsi Pekerjaan
Join STACKph's dynamic team as a Call Center Agent and unlock your potential in a thriving customer service environment. We offer competitive compensation starting at ₱18,000 per month, flexible scheduling options, and clear pathways for career advancement. Our commitment to employee development ensures you'll gain valuable skills in communication, problem-solving, and client relationship management. As part of our inclusive workforce, you'll work in a supportive atmosphere where your contributions are recognized and rewarded. Whether you're a fresh graduate or an experienced professional, we provide comprehensive training and ongoing mentorship to help you excel. Discover a workplace that values growth, offers stability, and connects you with diverse opportunities within the call center industry.
Tanggung Jawab
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account information
- Document interactions and transactions accurately in CRM systems
- Meet performance metrics including call handling time and customer satisfaction scores
- Collaborate with team members to improve service quality and efficiency
- Adhere to company policies and compliance standards
- Participate in continuous training to enhance product knowledge
Kualifikasi
- High school diploma or equivalent (open to all applicants)
- Excellent verbal and written communication skills in English
- Strong problem-solving and customer service orientation
- Ability to work in a fast-paced environment with minimal supervision
- Basic computer literacy and typing proficiency
- Positive attitude and resilience under pressure
- Willingness to work flexible shifts including weekends