Deskripsi Pekerjaan
Are you looking to kickstart your career in the dynamic BPO industry? YWA Human Resource Corporation is seeking passionate Call Center Agents to join our vibrant team in Pasig City. We are proud to announce that we are open to newbies and fresh graduates! This is a fantastic opportunity for individuals looking to build a stable career with growth potential and wellness benefits.
As a Blended Non-Voice CSR, you will play a crucial role in delivering exceptional customer experiences. Our inclusive work environment ensures that you are supported every step of the way, from training to execution. If you have a positive attitude and a desire to learn, we want to hear from you.
Tanggung Jawab
- Respond to customer inquiries and requests via email and chat channels in a timely and professional manner.
- Handle and resolve customer complaints or issues efficiently while maintaining a high level of customer satisfaction.
- Maintain accurate and up-to-date customer records and information in the CRM system.
- Collaborate with the team to ensure seamless service delivery and operational efficiency.
- Meet daily and weekly performance targets regarding response time and quality assurance.
- Identify opportunities to improve service processes and customer experience.
- Participate in training sessions to enhance product knowledge and communication skills.
Kualifikasi
- Must be open to entry-level applicants (Newbies are welcome!);
- Strong written communication skills in English with excellent grammar and typing speed;
- Basic computer literacy and familiarity with online communication platforms;
- Ability to multitask and thrive in a fast-paced, high-volume environment;
- Customer-oriented mindset with a proactive problem-solving attitude;
- Willingness to learn new tools and adapt to a blended non-voice environment;
- Ability to work in shifts as required by business operations.