Deskripsi Pekerjaan
Are you a detail-oriented professional with a passion for the travel industry? dnata Airport Services is seeking a highly motivated Call Center Agent (Travel Analyst) to join our dynamic team in Clark Freeport Zone. In this pivotal role, you will act as the bridge between our partners and our service excellence, ensuring that every detail of our hotel and travel content is accurate, up-to-date, and flawlessly executed.
You will be responsible for managing complex data sets, verifying contractual agreements, and resolving partner-related inquiries with precision. If you thrive in a fast-paced environment where your keen eye for detail contributes to a world-class travel experience, we invite you to grow your career with a global leader in aviation and travel services.
Tanggung Jawab
- Accurately load and maintain hotel content, rates, and inventory within our global systems.
- Verify travel contracts against operational data to ensure financial and service alignment.
- Resolve partner inquiries and operational issues promptly, maintaining professional communication standards.
- Conduct regular audits of system content to ensure data integrity and real-time accuracy.
- Collaborate with internal departments to troubleshoot technical issues related to booking and rate loading.
- Prepare detailed reports on partner performance and content updates as requested by management.
- Maintain a high level of product knowledge to provide expert support to internal and external stakeholders.
Kualifikasi
- Bachelor’s degree in Tourism, Hospitality Management, Business, or a related field.
- At least 1-2 years of experience in a call center, travel agency, or back-office operations role.
- Proficiency in data entry, content management systems, or booking platforms is highly preferred.
- Exceptional attention to detail and ability to perform repetitive tasks with high accuracy.
- Strong problem-solving skills with a logical approach to resolving partner disputes.
- Excellent verbal and written communication skills in English.
- Ability to work under pressure, meet strict deadlines, and adapt to changing operational requirements.
- Proficiency in MS Office Suite, particularly Excel, for data handling and reporting.