Deskripsi Pekerjaan
Join Nusa Medica Clinic, a leading healthcare provider in Bali, as a Call Center Officer. We are dedicated to delivering exceptional medical services across exotic tourism locations in Indonesia. As the first point of contact for our patients, you will play a crucial role in providing outstanding customer service and ensuring a seamless experience from the very first interaction.
In this role, you will handle incoming calls with professionalism, assist patients with appointment scheduling, provide accurate information about our services, and resolve inquiries with empathy and efficiency. You will collaborate with a dynamic team of healthcare professionals who are committed to excellence in patient care. This position offers a unique blend of office-based work and the opportunity to travel to our clinic locations in some of Indonesia's most beautiful tourism destinations, including Bali, Lombok, and beyond.
We provide a competitive salary, comprehensive health insurance coverage, paid annual leave, and continuous training to support your professional growth. If you are a customer service enthusiast looking for a fulfilling career in a vibrant and supportive environment, we encourage you to apply. Become a vital part of our mission to deliver world-class healthcare in paradise.
Tanggung Jawab
- Manage incoming calls promptly and courteously, ensuring a high level of service
- Provide detailed and accurate information about clinic services, procedures, and travel packages
- Schedule patient appointments, manage cancellations, and coordinate referrals
- Resolve patient concerns and complaints with empathy and effective problem-solving
- Maintain comprehensive records of all interactions in our CRM system
- Collaborate with medical and administrative staff to ensure smooth patient flow
- Stay informed about clinic offerings, promotions, and operational changes
- Assist with administrative tasks including reporting and data entry
Kualifikasi
- High school diploma or equivalent; associate degree preferred
- Minimum 1 year of experience in a call center or customer service environment
- Excellent verbal communication skills in both English and Bahasa Indonesia
- Strong active listening skills and the ability to empathize with patients
- Proficient in Microsoft Office (Word, Excel, Outlook) and comfortable with digital tools
- Demonstrated ability to multitask and remain calm under pressure
- Willingness to travel to clinic locations across Bali and other regions
- Positive, proactive attitude with a commitment to continuous improvement