Deskripsi Pekerjaan
We are currently seeking a dedicated and proactive Call Center Operator to join the dynamic team at WSH Experts. Located in the vibrant West Region of Singapore, our operations hub is situated at Jalan Bahar. In this pivotal role, you will serve as the voice of the company, managing customer interactions with a high level of professionalism, empathy, and efficiency.
This is a Full-time position designed for those who value work-life balance. The role features a 2 days work, 2 days off schedule, specifically covering the 1st Shift (10:00 am to 10:00 pm). We are looking for individuals who are comfortable in a fast-paced environment and are committed to delivering exceptional service to our clients.
Tanggung Jawab
- Handle incoming and outgoing calls professionally, ensuring a positive customer experience.
- Respond to customer inquiries, resolve complaints, and provide accurate information.
- Maintain and update customer records and databases with precision.
- Follow standard operating procedures and call scripts to maintain service quality.
- Collaborate with team members to meet daily and weekly performance targets.
- Identify opportunities to upsell or cross-sell products/services where applicable.
- Escalate complex issues to the supervisor or team lead immediately.
Kualifikasi
- Minimum 1 year of experience in a customer service or call center environment.
- Strong verbal communication skills with a polite and clear speaking voice.
- Proficient in using computers and Microsoft Office applications.
- Ability to work shifts, including nights and weekends as part of the rotation.
- Strong problem-solving abilities and a customer-first mindset.
- Singaporean citizens or Permanent Residents are preferred.