Deskripsi Pekerjaan
Are you looking to kickstart your career in the BPO industry? VIRTUS BPO Corp is officially hiring for motivated, enthusiastic, and reliable Call Center Representatives to join our growing team in San Fernando City, La Union. If you are passionate about providing top-tier customer service and want to be part of a company that values its employees, we want to meet you!
We specialize in delivering high-quality support to our clients, and we pride ourselves on a culture that rewards excellence. We offer a competitive salary package, attractive performance incentives, and the best part—fixed weekends off! Whether you are a seasoned professional or a fresh graduate looking for your first big break, we provide the training and support you need to succeed.
Don't miss out on this opportunity for an immediate start. Join our team today and build a stable, rewarding career with VIRTUS BPO Corp.
Tanggung Jawab
- Handle inbound and outbound customer inquiries via phone, email, or chat with professionalism.
- Resolve customer issues efficiently while maintaining high standards of service quality.
- Accurately document customer interactions and update account information in the database.
- Meet and exceed daily performance metrics, including average handling time and customer satisfaction scores.
- Collaborate with team members and supervisors to improve service processes.
- Maintain a deep understanding of our products and services to provide accurate information to clients.
- Uphold company policies and data privacy regulations at all times.
Kualifikasi
- Open to fresh graduates (No BPO experience required, we offer paid training).
- Excellent communication skills in English, both verbal and written.
- Basic computer literacy and ability to navigate multiple software applications simultaneously.
- Strong problem-solving skills and a proactive, positive attitude.
- Ability to thrive in a fast-paced environment and handle pressure with grace.
- Amenable to working on-site in San Fernando City, La Union.
- Flexible, reliable, and possessing a strong work ethic.