Deskripsi Pekerjaan
About the Role: As a Call Center Representative at ConstantiKnow Inc, you will handle inbound and outbound calls from customers, addressing inquiries, resolving complaints, and providing accurate information about our products and services. You will work in a team-oriented environment where your performance is recognized and rewarded.
What We Offer: Competitive base salary ranging from ₱20,000 to ₱30,000 per month (depending on your BPO experience), plus uncapped performance bonuses that can significantly boost your earnings. Additional benefits include paid training, health insurance coverage, paid leave, and opportunities for career progression within the company.
Your Impact: You will be instrumental in maintaining high customer satisfaction levels and contributing to the company's reputation for excellence. Your ability to listen, empathize, and solve problems will make a real difference every day.
Join ConstantiKnow Inc and take the next step in your career today!
Tanggung Jawab
- Handle high-volume inbound and outbound calls professionally and efficiently.
- Provide accurate information about products, services, and company policies to customers.
- Resolve customer complaints and issues by identifying root causes and offering effective solutions.
- Document all interactions in the CRM system with attention to detail.
- Meet or exceed performance metrics including call quality, average handle time, and customer satisfaction scores.
- Collaborate with team members and supervisors to improve processes and share best practices.
- Stay updated on product knowledge and new service offerings through continuous training.
- Adhere to company policies, procedures, and ethical standards.
Kualifikasi
- High school diploma or equivalent; associate or bachelor's degree is an advantage.
- At least 6 months to 1 year of BPO or call center experience preferred.
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and navigate multiple systems while on a call.
- Willingness to work in a shifting schedule including nights, weekends, and holidays.
- Positive attitude, resilience, and a customer-first mindset.
- Basic computer literacy and typing skills.