Deskripsi Pekerjaan
Are you a dynamic communicator looking to fast-track your career in the BPO industry? ConstantiKnow Inc is currently seeking motivated and customer-centric Call Center Representatives to join our growing team in Angeles City. We believe in rewarding excellence, which is why your earning potential goes beyond our competitive base salary—perform well and unlock significant performance-based bonuses!
As a key member of our support team, you will act as the voice of our brand, ensuring that every customer interaction is handled with professionalism, efficiency, and empathy. We provide a supportive environment, continuous training, and clear pathways for career advancement. If you are passionate about customer service and ready to work in a fast-paced, rewarding environment, we want to hear from you.
Tanggung Jawab
- Handle inbound and outbound customer inquiries via phone, email, and chat with a focus on first-call resolution.
- Provide accurate information regarding company products, services, and account policies.
- Maintain high levels of customer satisfaction by delivering professional and empathetic service.
- Document customer interactions and account updates accurately in our internal CRM systems.
- Collaborate with team leads and supervisors to stay updated on product changes and process improvements.
- Meet or exceed daily Key Performance Indicators (KPIs) regarding call handling time, quality, and resolution rates.
- Participate in ongoing training sessions to enhance communication skills and technical knowledge.
Kualifikasi
- At least a High School diploma or equivalent; college degree is a plus.
- Prior BPO or customer service experience is preferred (higher starting salary for experienced candidates).
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities and a customer-first mindset.
- Proficiency in basic computer applications and typing speed of at least 35 WPM.
- Ability to work in shifting schedules, including weekends and holidays.
- Positive attitude, reliability, and a strong desire to grow professionally.