Deskripsi Pekerjaan
Join E-Team Workforce Private Corporation as a Customer Service Representative in Alabang and kickstart your career in a dynamic call center environment. No prior experience is required – we provide comprehensive training to equip you with essential skills. Enjoy a supportive workplace culture that values teamwork and professional growth while delivering exceptional customer experiences. This contract position offers competitive compensation and opportunities to develop your communication and problem-solving abilities. As the frontline of our client interactions, you'll play a crucial role in building customer loyalty and satisfaction. If you're passionate about helping others and thrive in fast-paced settings, this role is perfect for launching your career in customer service.
Tanggung Jawab
- Handle inbound/outbound customer inquiries via phone and digital channels
- Resolve customer concerns with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet performance metrics for call quality and resolution time
- Adhere to company policies and compliance standards
- Collaborate with team members for seamless service delivery
- Continuously improve product knowledge and service techniques
Kualifikasi
- High school diploma or equivalent (fresh graduates welcome)
- Excellent communication and interpersonal skills
- Basic computer literacy and typing proficiency
- Ability to work in a fast-paced environment
- Strong problem-solving and critical thinking abilities
- Positive attitude and willingness to learn
- Must be willing to work in Alabang, Metro Manila