Deskripsi Pekerjaan
Join ConstantiKnow Inc's dynamic customer service team as a Call Center Representative! We're seeking passionate individuals to deliver exceptional support experiences while building rewarding careers in the BPO industry. With competitive starting salaries and performance-based bonuses, your earning potential extends beyond the base pay. Our comprehensive training programs equip you with the skills to thrive in a fast-paced environment, while our supportive culture fosters professional growth and development. Enjoy stability with full-time employment and opportunities to advance your career in customer service excellence.
Tanggung Jawab
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Document interactions accurately in CRM systems
- Adhere to service level agreements and quality standards
- Collaborate with team members to optimize service delivery
- Continuously improve product knowledge and communication skills
Kualifikasi
- High school diploma or equivalent
- Minimum 6 months BPO/call center experience preferred
- Excellent English communication skills
- Strong problem-solving and conflict resolution abilities
- Proficient in computer applications
- Ability to work flexible shifts including weekends
- Customer-focused attitude with patience and empathy