Deskripsi Pekerjaan
Are you a dedicated professional looking to grow your career with a dynamic team? ConstantiKnow Inc is currently seeking motivated Call Center Representatives to join our expanding team in Las Pinas City. We believe in rewarding talent—our compensation package is highly competitive, and high performers have the opportunity to earn well beyond the base salary through our performance-based incentive programs.
As a Call Center Representative, you will be the voice of our brand, ensuring that every customer interaction is positive, professional, and productive. We value BPO experience, but we are also committed to providing world-class training to help you succeed. If you are passionate about customer service, thrive in a fast-paced environment, and are ready to take your career to the next level, we want to meet you!
Tanggung Jawab
- Handle inbound and outbound customer inquiries via phone, email, and chat with professionalism and empathy.
- Resolve customer issues efficiently by identifying problems and providing accurate, timely solutions.
- Meet and exceed daily and monthly performance metrics, including Average Handle Time (AHT) and Customer Satisfaction (CSAT) scores.
- Document customer interactions accurately in our CRM system to ensure proper tracking and follow-up.
- Stay updated on company products, services, and policies to provide precise information to clients.
- Collaborate with team leads and peers to share best practices and improve overall service quality.
- Maintain a positive, solution-oriented attitude in high-pressure situations.
Kualifikasi
- At least 6 months of experience in a BPO or customer service role is preferred, though entry-level candidates with excellent communication skills are welcome to apply.
- Strong command of the English language, both verbal and written.
- Exceptional active listening skills and the ability to build rapport with diverse customers.
- Proven ability to navigate multiple computer applications and CRM tools simultaneously.
- Strong problem-solving capabilities and attention to detail.
- Ability to work in a fast-paced environment and adapt to shifting priorities.
- Must be willing to work on flexible schedules, including holidays and weekends if necessary.