Deskripsi Pekerjaan
Are you a natural communicator with a passion for helping people? ConstantiKnow Inc. is expanding its vibrant team in Baguio City and is searching for enthusiastic Call Center Representatives to be the voice of our brand. This isn't just a job; it's an opportunity to build a rewarding career in a supportive and dynamic environment.
We believe in recognizing and rewarding talent, offering competitive salaries from ₱20,000 to ₱30,000 per month, with significant earning potential through performance-based bonuses and incentives. Your BPO experience will be highly valued, and we're committed to providing you with the tools and training you need to excel. We understand that your dedication drives our success, which is why we offer a clear path for professional growth and advancement within the company.
Join a company that values your contribution, fosters professional growth, and celebrates success. If you're ready to make an impact, develop your skills, and be part of a team that makes a difference every day, then we want to hear from you! At ConstantiKnow Inc., you'll find a positive work culture, state-of-the-art facilities, and the chance to thrive in the bustling call center industry. Take the first step towards a fulfilling career where your expertise and commitment are truly appreciated.
Tanggung Jawab
- Handle inbound and outbound calls professionally and efficiently, adhering to established call scripts and quality standards.
- Provide accurate information and effective solutions to customer inquiries and concerns regarding products or services.
- Document all customer interactions, transactions, and resolutions accurately in the CRM system.
- Maintain a high level of customer satisfaction through active listening, empathy, and excellent service delivery.
- Identify and escalate complex issues to appropriate departments or supervisors for timely resolution.
- Adhere to all company policies and procedures regarding customer data privacy and service protocols.
- Collaborate effectively with team members and supervisors to achieve individual and team performance targets.
Kualifikasi
- At least 6 months to 1 year of experience in a BPO or call center environment is highly preferred.
- Excellent verbal and written communication skills in English, with a neutral accent.
- Strong active listening, comprehension, and problem-solving abilities.
- Proficiency in using computers and navigating various software applications simultaneously.
- Ability to work effectively and remain calm in a fast-paced, target-driven environment.
- High school diploma or equivalent; college level or graduate is a definite advantage.
- Willingness to work flexible shifts, including nights, weekends, and holidays, as business needs require.
- A positive, resilient attitude and a strong commitment to customer satisfaction and service excellence.