Deskripsi Pekerjaan
Are you a dynamic communicator looking to fast-track your career in the BPO industry? ConstantiKnow Inc is seeking a motivated Call Center Representative to join our expanding team in Mandaue City. We believe in rewarding talent; while our base salary is competitive, your dedication and performance can unlock significant performance-based bonuses, allowing you to earn well above the advertised range.
As a key point of contact for our international clients, you will represent our brand with professionalism, empathy, and efficiency. Whether you are a seasoned BPO veteran or a fast-learner with a passion for customer excellence, we provide the environment, training, and support to help you thrive.
Join a company that values your growth. We offer a vibrant workplace culture, consistent schedule stability, and clear pathways for internal promotion. If you are ready to elevate your career and maximize your earning potential, apply today!
Tanggung Jawab
- Manage high volumes of inbound and outbound customer inquiries via phone, email, and chat.
- Provide accurate and professional information to resolve customer issues effectively.
- Maintain high levels of customer satisfaction by delivering personalized, solution-oriented service.
- Document all customer interactions accurately within our CRM system.
- Meet and exceed daily and monthly performance metrics, including AHT and CSAT scores.
- Collaborate with team leads to identify process improvements and enhance service delivery.
- Adhere to company policies, data privacy standards, and quality assurance guidelines.
Kualifikasi
- Minimum of 6 months experience in a BPO/Call Center environment preferred.
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities and a customer-centric mindset.
- Proficiency in computer navigation and basic software applications.
- Ability to work in a fast-paced environment and adapt to shifting priorities.
- Willingness to work flexible shifts, including weekends or holidays as required.
- Strong attention to detail and ability to multitask effectively.