Deskripsi Pekerjaan
Are you a motivated communicator looking to jumpstart or advance your career in a dynamic BPO environment? ConstantiKnow Inc is hiring talented Call Center Representatives to join our growing team in Clark Freeport Zone. We pride ourselves on cultivating a supportive, high-energy culture where your hard work is not only recognized but generously rewarded.
We believe in performance-based growth. While our competitive base salary is transparent, we offer an aggressive performance bonus structure that allows top performers to significantly exceed the base offer. If you have a passion for customer excellence and thrive in a fast-paced setting, this is the career move you have been waiting for.
Join a team that values your contribution, invests in your professional development, and provides a clear pathway for career advancement within the BPO industry.
Tanggung Jawab
- Handle inbound and outbound customer inquiries via phone, email, and chat professionally.
- Resolve customer issues, concerns, and technical queries with a high level of accuracy.
- Maintain detailed records of customer interactions in the company CRM system.
- Meet and exceed daily and monthly performance metrics, including Average Handling Time (AHT) and CSAT scores.
- Collaborate with team leads and peers to share best practices and drive service improvements.
- Adhere to company policies, data privacy regulations, and quality assurance standards.
- Provide insightful feedback to management regarding recurring customer issues or product trends.
Kualifikasi
- At least a High School diploma or equivalent; college level or degree holders are a plus.
- Previous BPO experience is highly preferred (salary commensurate with your specific experience level).
- Exceptional verbal and written communication skills in English.
- Strong problem-solving abilities and a proactive, customer-first mindset.
- Ability to multitask and navigate multiple computer systems efficiently.
- Flexible to work in shifting schedules, including weekends and holidays if required.
- Resilient, energetic, and highly coachable personality.