Deskripsi Pekerjaan
Are you a results-driven professional looking to elevate your career in the BPO industry? ConstantiKnow Inc is expanding its dynamic team in Mabalacat City and we are looking for motivated Call Center Representatives to join our family. We pride ourselves on fostering a culture of growth, excellence, and competitive compensation.
We believe in rewarding talent. While our base salary is competitive, your performance directly dictates your success. With our lucrative performance-based bonus structure, high performers regularly exceed the base offer. If you have the passion for customer service and the drive to hit your targets, we want to hear from you!
At ConstantiKnow, you won't just be taking calls; you will be the voice of our brand, solving problems, and ensuring world-class customer experiences. We provide comprehensive training to help you master your craft and clear pathways for career advancement.
Tanggung Jawab
- Manage high volumes of inbound and outbound customer inquiries via phone, email, and chat.
- Identify customer needs, troubleshoot issues, and provide accurate, timely solutions.
- Maintain high levels of customer satisfaction by providing professional and empathetic service.
- Document all customer interactions clearly and concisely in our CRM system.
- Meet and exceed individual and team KPIs, including Average Handle Time (AHT) and Quality Assurance scores.
- Stay updated on product knowledge and service policies to provide accurate information.
- Collaborate with team leads and peers to refine support processes and improve service delivery.
Kualifikasi
- At least 6 months to 1 year of experience in a BPO/Call Center environment is highly preferred.
- Exceptional verbal and written communication skills in English.
- Strong problem-solving abilities and a customer-centric mindset.
- Proficiency in computer navigation and basic office software.
- Ability to work in a fast-paced environment and adapt to shifting priorities.
- Excellent attendance record and a strong work ethic.
- Must be willing to work on a shifting schedule, including nights and holidays.