Deskripsi Pekerjaan
Are you a passionate communicator looking to advance your career in the BPO industry? ConstantiKnow Inc is seeking a dedicated Call Center Representative to join our dynamic team in Quezon City. We value experience and performance, meaning your earning potential goes beyond the base salary.
In this role, you will be the primary point of contact for our clients, handling inquiries with empathy and professionalism. Whether it's resolving technical issues, processing orders, or providing product information, your voice matters. We offer a competitive base salary ranging from ₱20,000 to ₱30,000 per month, which is negotiable based on your prior BPO experience. Plus, through our performance-based bonus structure, high achievers can significantly increase their monthly earnings.
Join us to experience a supportive work culture that rewards hard work and dedication.
Tanggung Jawab
- Handle inbound and outbound customer calls in a professional and courteous manner.
- Answer client inquiries regarding products, services, and account details accurately.
- Resolve customer complaints and issues efficiently to ensure high satisfaction.
- Document all interactions and transactions accurately in the CRM database.
- Identify and assess customers' needs to achieve satisfaction.
- Collaborate with team leads and other departments to resolve escalated tickets.
- Adhere to company scripts, policies, and quality assurance standards.
Kualifikasi
- Minimum of 1 year of experience in a BPO or Call Center environment.
- Excellent verbal and written communication skills in English.
- Strong listening and interpersonal skills.
- Ability to work under pressure and meet daily performance targets.
- Customer-oriented attitude with a focus on service excellence.
- Basic computer literacy and CRM navigation skills.
- Willingness to work on shifting schedules if required.