Deskripsi Pekerjaan
Join ConstantiKnow Inc's dynamic customer service team as a Call Center Representative! We're seeking passionate individuals to deliver exceptional customer experiences while building rewarding careers in the BPO industry. With a competitive base salary of ₱20,000–₱30,000 per month, your dedication unlocks additional earnings through performance-based bonuses and incentives. This role offers more than just compensation – it's a platform for professional growth in a supportive environment where your communication skills and problem-solving abilities directly impact customer satisfaction. Whether you're handling inbound inquiries or resolving complex issues, you'll be empowered to make a difference while developing valuable career skills. Our commitment to employee development ensures you'll receive ongoing training and support to excel in this fast-paced, customer-centric role.
Tanggung Jawab
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries and troubleshoot technical issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call handling time, resolution rate)
- Collaborate with team members to improve service quality
- Adhere to compliance protocols and security standards
- Identify process improvement opportunities
Kualifikasi
- High school diploma or equivalent (college preferred)
- 6+ months BPO/call center experience
- Excellent verbal/written communication skills
- Strong problem-solving and multitasking abilities
- Basic computer literacy and typing proficiency
- Ability to work flexible shifts
- Customer-focused mindset with patience
- Willingness to undergo training programs