Deskripsi Pekerjaan
Are you a customer-focused professional looking to accelerate your career in the BPO industry? ConstantiKnow Inc is seeking a highly motivated and articulate Call Center Representative to join our dynamic team in Angeles City. We believe in rewarding excellence, which is why your earning potential extends far beyond your base salary—perform well, and watch your income grow through our generous performance-based incentive program.
As the primary voice of our company, you will play a crucial role in maintaining our reputation for world-class service. We provide a supportive, fast-paced, and inclusive work environment where your growth is our priority. If you are passionate about problem-solving and delivering high-quality customer experiences, we want to hear from you.
Tanggung Jawab
- Manage a high volume of inbound/outbound calls with professionalism and efficiency.
- Resolve customer inquiries, troubleshoot issues, and provide accurate product information.
- Maintain high levels of customer satisfaction through active listening and effective communication.
- Meet and exceed daily/monthly performance metrics, including AHT, CSAT, and QA scores.
- Document customer interactions clearly and accurately in our CRM system.
- Collaborate with team leads and supervisors to identify process improvements.
- Adhere strictly to company policies, data privacy guidelines, and security protocols.
Kualifikasi
- High school diploma or equivalent; college degree is a plus.
- Previous experience in a BPO or customer service environment is highly preferred.
- Exceptional verbal and written English communication skills.
- Strong problem-solving abilities and the capacity to handle difficult situations with patience.
- Proficiency in basic computer applications and typing skills.
- Ability to thrive in a target-driven, fast-paced environment.
- Must be willing to work on flexible shifts, including holidays and weekends.