Deskripsi Pekerjaan
Join ConstantiKnow Inc – Your Gateway to a Thriving BPO Career in Quezon City!
Are you ready to launch or accelerate your career in the fast-paced world of Business Process Outsourcing (BPO)? ConstantiKnow Inc is looking for dynamic and customer-focused individuals to join our team as Call Center Representatives (Call Center Agents) in the heart of Quezon City, Metro Manila.
At ConstantiKnow Inc, we value our people. While your starting salary of ₱20,000 to ₱30,000 per month will be commensurate with your previous BPO experience, that is just the foundation. We firmly believe in rewarding excellence! Our top performers consistently earn significantly more than the base salary through our aggressive performance bonuses and incentives plan.
As a Call Center Agent, you will be the friendly voice and digital helping hand for our diverse clientele. Your primary goal is to deliver world-class customer service, resolve inquiries efficiently, and turn every customer interaction into a positive experience. We provide a comprehensive training program to set you up for success, along with clear career progression paths for high achievers.
Why This Role is the Perfect Fit for You:
- Excellent Pay & Bonuses: Base pay of PHP 20k-30k + uncapped bonus potential.
- Complete Training: Paid training from industry experts to hone your skills.
- Growth Opportunities: Clear paths to Team Lead, Trainer, or Quality Analyst roles.
- Modern Workspace: State-of-the-art facilities in a prime Quezon City location.
- Supportive Culture: Work in a team-oriented environment that celebrates wins.
Take the Next Step! If you have a passion for service, excellent communication skills, and the drive to earn more, ConstantiKnow Inc is the place for you. Apply now and discover what it means to be part of a company that invests in your future.
Tanggung Jawab
- Handle high-volume inbound and outbound customer calls in a professional and timely manner.
- Identify customer needs, clarify information, research issues, and provide solutions.
- Build lasting relationships with customers by delivering exceptional service.
- Meet or exceed individual and team performance metrics (Customer Satisfaction, Average Handle Time, Quality).
- Accurately document interactions and transactions in the company CRM system.
- Follow standard communication guidelines and scripts to ensure consistent quality.
- Escalate complex issues to the appropriate support teams when necessary.
- Participate in ongoing training and development to enhance product knowledge and skills.
Kualifikasi
- At least a Senior High School Graduate (College degree is a plus but not required).
- Excellent verbal and written communication skills in English.
- At least 1 year of BPO or call center experience (Fresh graduates are welcome to apply for entry-level accounts).
- Strong active listening and problem-solving abilities.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- Basic computer navigation skills and familiarity with Windows operating systems.
- Willing to work onsite in Quezon City.
- Flexibility to work in shifting schedules, including nights, weekends, and holidays.