Deskripsi Pekerjaan
Join Foundever's award-winning team as a Call Center Representative and become the voice of excellence in customer service! Based at our modern Ayala Avenue 30th floor office, you'll deliver exceptional support experiences to valued clients across diverse industries. This full-time onsite position offers a competitive salary package, free Grab transportation benefits, and a vibrant collaborative environment where your contributions directly impact customer satisfaction and business success.
As a key member of our customer experience team, you'll handle inbound/outbound communications, resolve complex inquiries, and proactively address customer needs while maintaining industry-leading service standards. Our comprehensive training program equips you with advanced communication techniques and product knowledge to thrive in this dynamic role. Discover why Foundever is recognized as a top employer for career development and work-life balance in the Philippine contact center industry.
Tanggung Jawab
- Handle high-volume inbound/outbound customer communications across multiple channels
- Resolve complex customer inquiries and technical issues with first-contact resolution
- Document interactions accurately in CRM systems while maintaining data integrity
- Escalate sensitive cases to specialized teams when necessary
- Meet/exceed KPIs including call handling time, customer satisfaction scores, and quality metrics
- Collaborate with cross-functional teams to improve service delivery processes
- Participate in continuous training to enhance product knowledge and service skills
Kualifikasi
- High school diploma or equivalent; college graduates preferred
- Minimum 6 months customer service/call center experience
- Excellent verbal and written communication skills in English
- Strong problem-solving abilities with attention to detail
- Ability to work under pressure while maintaining composure
- Basic computer literacy and familiarity with CRM platforms
- Positive attitude and commitment to teamwork