Deskripsi Pekerjaan
Are you looking to kickstart or elevate your career in the BPO industry without the stress of voice-based roles? ConstantiKnow Inc is seeking a highly motivated and detail-oriented Call Center Representative to join our dynamic team in Alabang. This is a 100% non-voice account where your written communication skills and analytical mindset take center stage.
We believe in rewarding top-tier performance. While our base salary is competitive, our culture is designed for high achievers; through our performance-based incentive programs, you have the opportunity to earn well above the listed salary package. If you enjoy solving customer queries through email, chat, or ticketing systems and thrive in a fast-paced, supportive environment, we want to hear from you!
Tanggung Jawab
- Manage and resolve customer inquiries via email, chat, or internal ticketing systems with high accuracy.
- Maintain consistent quality scores by adhering to established communication guidelines and standard operating procedures.
- Document customer interactions clearly and concisely in the CRM software.
- Meet or exceed daily productivity targets, including turnaround time and volume metrics.
- Collaborate with team leads and peers to identify process improvements and enhance service delivery.
- Handle sensitive customer information with strict adherence to data privacy and security protocols.
- Escalate complex issues to the appropriate department for specialized resolution.
Kualifikasi
- Completion of at least 2 years in college or equivalent vocational training.
- Proven BPO experience in a non-voice or back-office support role is highly preferred.
- Exceptional written English communication skills, with a focus on grammar, punctuation, and tone.
- Strong computer literacy and proficiency in navigating multiple software applications simultaneously.
- Excellent attention to detail and ability to maintain focus in a fast-paced environment.
- Strong problem-solving skills and the ability to work independently with minimal supervision.
- Willingness to work in Alabang and flexibility regarding shift schedules.