Deskripsi Pekerjaan
Are you looking to advance your career in the BPO industry without the pressure of live voice calls? ConstantiKnow Inc is seeking a highly motivated and detail-oriented Call Center Representative to join our expanding team in Pasig City. This is a non-voice role focused on providing exceptional customer support through email, chat, and other digital channels.
We value talent and experience. While our base salary is competitive, we believe in rewarding excellence. Our performance-based incentive structure means that high achievers have the opportunity to earn significantly more than the base offer through monthly bonuses and KPIs. If you are tech-savvy, possess excellent written communication skills, and thrive in a fast-paced environment, we want to hear from you!
Tanggung Jawab
- Handle customer inquiries and resolve issues via email, chat, and support tickets professionally and efficiently.
- Maintain high levels of customer satisfaction by providing accurate and timely information.
- Document all customer interactions clearly and concisely in the internal CRM system.
- Collaborate with team leads and peers to improve service quality and internal processes.
- Meet and exceed daily and monthly performance targets including response time and resolution quality.
- Adhere to company data privacy policies and information security standards.
- Participate in regular coaching sessions to continuously improve your professional communication skills.
Kualifikasi
- At least 1 year of BPO experience (Non-voice or Chat experience is highly preferred).
- Exceptional written English communication skills with strong attention to grammar and punctuation.
- Proficiency in using CRM software, chat tools, and basic Microsoft Office applications.
- Strong typing skills (at least 35-40 WPM).
- Ability to multitask and handle multiple chat windows simultaneously without sacrificing quality.
- Strong problem-solving skills and the ability to work independently with minimal supervision.
- Amenable to working on shifting schedules, including weekends or holidays if required.