Deskripsi Pekerjaan
Join ConstantiKnow Inc as a Call Center Representative (Non-Voice Account) and unlock your potential in the dynamic BPO industry! We offer a competitive starting salary of ₱20,000 – ₱30,000 per month, with opportunities to significantly increase your earnings through performance-based bonuses and incentives. As a non-voice specialist, you'll provide exceptional customer support via email and chat channels, resolving inquiries with precision and professionalism. Our growth-oriented environment rewards dedication – top performers consistently exceed their base compensation through our merit-based reward system. At ConstantiKnow Inc, you'll gain valuable experience in digital communication, problem-solving, and client relationship management while working with a supportive team committed to excellence. If you're detail-oriented, tech-savvy, and passionate about delivering outstanding service, this role offers a clear path to career advancement in the thriving customer service sector.
Tanggung Jawab
- Respond to customer inquiries via email and chat platforms with accuracy and professionalism
- Resolve customer issues efficiently while adhering to service level agreements
- Document all customer interactions and maintain detailed case records
- Collaborate with team members to ensure consistent service quality
- Utilize CRM tools to track customer history and provide personalized solutions
- Continuously update product knowledge to address diverse customer needs
- Meet performance metrics including response time and resolution rate targets
Kualifikasi
- High school diploma or equivalent; college education preferred
- Minimum 6 months experience in non-voice BPO or customer service role
- Excellent written communication skills in English and Filipino
- Minimum typing speed of 30 words per minute with high accuracy
- Strong problem-solving abilities and attention to detail
- Proficient in using Microsoft Office and CRM software
- Ability to work flexible shifts including weekends and holidays
- Customer-focused mindset with patience and empathy