Deskripsi Pekerjaan
Ready to launch your career in customer service? Foundever is seeking motivated Call Center Support Agents to join our dynamic team! No prior BPO experience is required – we provide comprehensive training to help you excel in a fast-paced environment. As a key member of our customer support team, you'll deliver exceptional service while enjoying competitive compensation and robust benefits.
Join us to build valuable skills in communication, problem-solving, and client relationship management. Our supportive culture fosters professional growth with opportunities for advancement, performance bonuses, and recognition programs. We offer stability through full-time employment with comprehensive health benefits and a positive work-life balance.
At Foundever, we invest in our people. You'll receive ongoing coaching, access to learning resources, and a collaborative team environment where your contributions matter. Take the first step toward a rewarding career path with industry-leading compensation starting at ₱19,000 monthly.
Tanggung Jawab
- Handle inbound/outbound calls to resolve customer inquiries and provide product support
- Document all interactions accurately in CRM systems and maintain detailed call logs
- Meet performance metrics including call handling time, first-contact resolution, and customer satisfaction scores
- Collaborate with technical teams to troubleshoot complex issues and escalate unresolved cases
- Adhere to compliance protocols and maintain confidentiality of customer data
- Participate in ongoing training to enhance product knowledge and service techniques
- Identify process improvement opportunities and contribute to team efficiency initiatives
Kualifikasi
- High school diploma or equivalent; college graduates are encouraged to apply
- Excellent command of English and Filipino languages with clear communication skills
- Strong problem-solving abilities and customer-centric mindset
- Basic computer proficiency with ability to navigate multiple systems simultaneously
- Ability to work flexible shifts including weekends, holidays, and peak hours
- Willingness to learn new technologies and adapt to evolving processes
- No prior BPO experience required – training will be provided for all new hires