Deskripsi Pekerjaan
Are you looking for a stable career in the BPO industry? Work Avenue And Business Solutions Incorporated is currently seeking motivated and customer-focused individuals to join our growing team in Roxas City. As a Call Center Support professional, you will be the voice of our company, providing exceptional service to our diverse clientele.
We offer a professional, fast-paced, and supportive work environment where your growth is our priority. If you possess excellent communication skills, a knack for problem-solving, and a passion for helping others, we want to hear from you! This is an onsite role that provides hands-on training and career progression opportunities for high performers.
Tanggung Jawab
- Handle inbound and outbound customer inquiries via phone, email, and chat with a professional tone.
- Resolve customer concerns, complaints, and technical issues efficiently to ensure high satisfaction ratings.
- Maintain accurate records of customer interactions and transactions in our internal database.
- Collaborate with team leads and colleagues to improve service processes and workflows.
- Meet or exceed daily and weekly performance metrics, including Average Handling Time (AHT) and Quality Scores.
- Escalate complex issues to the appropriate departments while maintaining clear communication with the customer.
- Participate in ongoing training sessions to stay updated on product knowledge and company policies.
Kualifikasi
- High School Graduate or Senior High School graduate; College undergraduates or graduates are highly encouraged to apply.
- Excellent verbal and written communication skills in English.
- Basic computer literacy and proficiency in navigating multiple software applications.
- Strong problem-solving skills and the ability to remain calm under pressure.
- Willingness to work on shifting schedules, including weekends and holidays.
- Previous BPO or customer service experience is an advantage, but fresh graduates are welcome to apply.
- Must be able to report for duty in our Roxas City office location.