Deskripsi Pekerjaan
Join our award-winning customer service team as a CSR for prestigious international accounts! We're seeking dynamic individuals to deliver exceptional support experiences while representing global brands. This full-time onsite opportunity offers competitive compensation packages up to ₱25K/month, comprehensive training, and clear career progression paths. Our Cebu-based operations prioritize employee growth through continuous learning programs and performance-based incentives. Fast-track your career in the booming BPO industry with June start dates available – no experience required as we provide full onboarding support.
Enjoy a vibrant work culture with state-of-the-art facilities, team-building activities, and recognition programs for top performers. We value work-life balance through structured shift schedules and wellness initiatives. This is your chance to develop valuable communication, problem-solving, and cross-cultural skills while earning a competitive salary. Apply today to become part of our growing family of customer service excellence!
Tanggung Jawab
- Handle inbound/outbound calls for international client accounts
- Resolve customer inquiries with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet performance metrics (call handling time, CSAT scores)
- Adhere to quality assurance protocols and scripts
- Collaborate with team members for seamless service delivery
- Participate in ongoing training and development sessions
Kualifikasi
- High School or Senior High School graduate
- Excellent English communication skills
- Basic computer literacy and typing proficiency
- Strong problem-solving abilities
- Customer service mindset and patience
- Willingness to work on shifting schedules
- No prior experience required (training provided)