Deskripsi Pekerjaan
Start your career journey in the dynamic banking industry with a Call Centre Agent role at a prestigious bank in Singapore. Through PERSOL, a leading recruitment partner, we are seeking enthusiastic individuals to join the customer service team in the East Region. This contract position offers an attractive salary package of $2,600 to $3,800 per month, inclusive of shift allowances, making it a lucrative opportunity for those who enjoy shift work. As a Call Centre Agent, you will be the first point of contact for customers, handling inbound inquiries related to banking products, account services, and credit cards. You will play a crucial role in ensuring customer satisfaction by providing accurate information and resolving issues efficiently. The bank is committed to your growth, offering comprehensive training and a supportive environment that encourages learning and development. If you have excellent communication skills, a customer-centric mindset, and the flexibility to work rotating shifts including weekends and public holidays, this role is perfect for you. Apply now through PERSOL and take the first step toward a rewarding career in the financial sector!
Tanggung Jawab
- Handle inbound calls from customers regarding banking products and services.
- Provide accurate and timely information to resolve customer inquiries.
- Assist with account management, transactions, and card services.
- Document all interactions and maintain customer records.
- Meet quality assurance and compliance standards.
- Work rotating shifts including mornings, afternoons, nights, weekends, and public holidays.
- Collaborate with team members to achieve service level targets.
Kualifikasi
- GCE 'O' Level or equivalent education.
- Prior experience in customer service, call centre, or banking is advantageous.
- Excellent verbal communication skills in English; proficiency in other languages is a plus.
- Comfortable with shift work and adaptable to change.
- Strong problem-solving skills and attention to detail.
- Basic computer literacy and ability to learn new systems quickly.
- Positive attitude, self-motivated, and a team player.