Deskripsi Pekerjaan
Are you looking for a stable and rewarding career in customer service? Join our prestigious government-linked customer service project as a Call Centre Agent at RecruitFirst. This is an exceptional opportunity to work with a reputable organization while providing valuable assistance to the community.
We offer competitive monthly salaries ranging from $2,600 to $2,800, along with flexible working hours that can accommodate your lifestyle preferences. Whether you prefer daytime shifts or have other commitments, we have options that suit your needs.
As a Call Centre Agent, you will be the first point of contact for customers seeking assistance with various government services. Your role will involve answering inquiries, resolving issues, and ensuring a positive customer experience. This position offers excellent growth opportunities and the chance to develop valuable communication and problem-solving skills.
We are currently hiring immediately, so don't miss this chance to join a stable work environment with attractive benefits. Apply now to start your career in customer service with a government-linked organization that values its employees and provides a supportive workplace culture.
Tanggung Jawab
- Handle incoming customer inquiries via phone, email, or chat channels
- Provide accurate information about government services and programs
- Resolve customer issues efficiently and effectively
- Maintain detailed records of customer interactions and transactions
- Meet performance metrics including call handling time and customer satisfaction
- Collaborate with team members to ensure consistent service delivery
- Stay updated on government policies and procedures
- Identify opportunities for service improvement and provide feedback
Kualifikasi
- Minimum GCE 'O' Level or equivalent qualification
- Strong communication skills in English
- Basic computer literacy and ability to navigate multiple systems
- Customer service experience preferred but not required
- Ability to remain calm and professional in challenging situations
- Attention to detail and accuracy in information handling
- Willingness to work in a shift-based environment
- Positive attitude and strong teamwork skills