Deskripsi Pekerjaan
Join Kit Loong Commercial Tyre Sdn Bhd as a Call Centre Coordinator and become an essential part of our customer service team. In this dynamic role, you'll be responsible for managing the overall operations of our 24/7 call center, ensuring seamless breakdown services for our valued customers. Your expertise will help maintain our high standards of customer satisfaction while following established Standard Operating Procedures (SOPs).
This position offers a unique opportunity to develop your leadership and coordination skills in a fast-paced environment. You'll be the backbone of our customer service operations, coordinating resources, managing call queues, and ensuring timely responses to customer inquiries. If you're a detail-oriented professional with excellent communication skills and a passion for helping others, this role is perfect for you.
We offer competitive remuneration and a supportive work environment where your contributions are valued. As a Call Centre Coordinator, you'll have the chance to make a real difference in our customers' experiences while advancing your career in the customer service industry.
Tanggung Jawab
- Manage overall operations of the 24/7 call center for breakdown services
- Ensure adherence to Standard Operating Procedures (SOPs) at all times
- Coordinate resources and dispatch teams for emergency roadside assistance
- Monitor call queues and ensure timely responses to customer inquiries
- Maintain accurate records of customer interactions and service requests
- Train and mentor call center staff on service standards and protocols
- Collaborate with other departments to resolve customer issues efficiently
- Generate regular reports on call center performance and customer satisfaction
Kualifikasi
- Minimum SPM or equivalent qualification with relevant experience
- Proven experience in call center operations or customer service coordination
- Strong communication and interpersonal skills
- Ability to work under pressure and make quick decisions
- Familiarity with call center software and customer relationship management (CRM) systems
- Excellent organizational and time management abilities
- Problem-solving skills with a customer-focused approach
- Willingness to work in shifts to provide 24/7 coverage