Deskripsi Pekerjaan
Are you a dedicated professional looking for a rewarding opportunity in Kuala Lumpur? Cornerstone Global Partners is currently seeking a skilled Call Centre Customer Service Representative to join our growing team. This is a 12-month renewable contract position based in the bustling Mid Valley City area. We are looking for individuals who are patient, articulate, and eager to resolve customer issues efficiently. This role offers a stable environment with the potential for extension based on performance.
As a key member of our support team, you will be responsible for delivering exceptional service to our clients. You will handle a high volume of incoming and outgoing calls, ensuring that every client interaction is handled with care and professionalism. Your ability to listen actively and solve problems will be crucial in maintaining our company's reputation for excellence. Join us and contribute to a positive customer experience while advancing your career in a dynamic corporate setting.
Tanggung Jawab
- Handle inbound and outbound customer inquiries via phone, email, or chat with a high degree of professionalism.
- Resolve customer complaints and issues in a timely and efficient manner to ensure high satisfaction levels.
- Accurately update and maintain customer records in the CRM database.
- Communicate product information, services, and policies clearly to customers.
- Escalate complex or unresolved issues to the Team Leader or Supervisor promptly.
- Collaborate with internal teams to improve service processes and customer experience.
- Meet and exceed daily and monthly performance targets regarding call handling and service metrics.
Kualifikasi
- Minimum SPM or Diploma in any discipline.
- Previous experience in a call center or customer service environment is an advantage.
- Strong verbal communication and interpersonal skills.
- Ability to remain calm and professional when dealing with difficult or upset customers.
- Proficient in using computers and basic software applications (Microsoft Office).
- Must be willing to work on rotating shifts or as required by business needs.