Deskripsi Pekerjaan
Join our dynamic team at Alliance Medinet as a Call Centre Executive/Senior Executive and become the primary point of contact for our valued patients, partners, and clients. We're seeking passionate individuals with a strong desire to learn and deliver excellence in customer experience. In this rewarding role, you'll handle inbound and outbound calls, resolve inquiries, and provide exceptional service to ensure our clients receive the support they need. If you're a people person with excellent communication skills and a commitment to customer satisfaction, we'd love to hear from you. Alliance Medinet offers a supportive work environment, competitive compensation, and opportunities for professional growth in the healthcare industry. Apply now to join our team and make a difference!
Tanggung Jawab
- Serve as the primary point of contact for patients, partners, and clients
- Handle inbound and outbound calls professionally and efficiently
- Resolve customer inquiries and provide accurate information
- Maintain detailed records of all interactions and transactions
- Collaborate with team members to ensure seamless customer service
- Continuously improve product knowledge and service skills
- Meet or exceed performance metrics and quality standards
- Contribute to a positive and supportive team environment
Kualifikasi
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and customer service orientation
- Ability to work effectively in a fast-paced environment
- Previous customer service or call center experience preferred
- Proficiency in basic computer applications and call center software
- High school diploma or equivalent; additional education is a plus
- Ability to handle multiple tasks simultaneously and prioritize effectively
- Positive attitude and willingness to learn new skills