Deskripsi Pekerjaan
Join PERSOL as a Call Centre Officer in the dynamic banking sector! This is your opportunity to become the voice of our financial institution, delivering exceptional customer service to clients through personalized telephone interactions. In this full-time position with an 8-hour AM shift, you'll play a crucial role in maintaining customer satisfaction and building strong relationships with our banking clients.
You'll handle a variety of inquiries regarding banking products and services, provide accurate information, resolve issues efficiently, and ensure each customer interaction exceeds expectations. This role offers an excellent platform for developing your communication skills, deepening your financial knowledge, and growing your career within the banking industry while enjoying a balanced work schedule.
PERSOL values professionalism, excellence, and customer-centricity. If you're passionate about helping others and thrive in a fast-paced environment, this position will provide you with the opportunity to make a meaningful impact while receiving competitive compensation and a supportive work environment.
Tanggung Jawab
- Handle incoming customer calls regarding banking products and services with professionalism and efficiency
- Provide accurate information about bank accounts, loans, credit cards, and other financial products
- Resolve customer inquiries and issues in a timely manner to ensure customer satisfaction
- Process transactions and account updates as per customer requests and bank policies
- Identify opportunities to promote relevant banking products based on customer needs
- Maintain detailed and accurate records of customer interactions and transactions
- Collaborate with other departments to resolve complex customer issues
- Adhere to all banking regulations and security protocols
Kualifikasi
- Minimum high school diploma or equivalent; college degree preferred
- Previous experience in customer service or call center environment
- Strong communication and interpersonal skills
- Basic knowledge of banking products and financial services
- Ability to work in a fast-paced environment and handle multiple tasks
- Proficient with computers and standard office software
- Excellent problem-solving and decision-making abilities
- Positive attitude and commitment to providing exceptional customer service