Deskripsi Pekerjaan
Join PERSOL's dynamic banking team as a Call Centre Officer and become the voice of excellence for our valued customers. In this pivotal role, you'll deliver personalized, high-quality service over telephone channels, addressing inquiries related to banking products, account management, and service solutions. Our AM shift comes with a competitive monthly allowance and offers a structured rotating schedule to support work-life balance.
We're seeking passionate individuals who thrive in fast-paced environments and possess exceptional communication skills. You'll be the first point of contact for customers, ensuring their banking needs are met with accuracy and empathy while maintaining strict compliance with financial regulations. This position provides comprehensive training to develop your expertise in banking operations and customer relationship management.
As part of a supportive team, you'll contribute to our mission of delivering exceptional customer experiences while enjoying career growth opportunities within a global leader in workforce solutions. If you're ready to make a meaningful impact in the banking sector, apply today!
Tanggung Jawab
- Handle inbound customer inquiries regarding banking products, account services, and transaction support
- Provide personalized solutions while adhering to banking protocols and compliance standards
- Document interactions accurately in customer relationship management systems
- Resolve customer concerns efficiently and escalate complex issues appropriately
- Meet key performance indicators including call handling time and customer satisfaction scores
- Collaborate with team members to share best practices and improve service quality
- Participate in ongoing training to maintain product knowledge and service excellence
Kualifikasi
- High school diploma or equivalent; degree in business/finance preferred
- Minimum 1 year call center or customer service experience
- Strong verbal communication skills with clear telephone etiquette
- Proficiency in using CRM software and Microsoft Office applications
- Ability to work rotating shifts including AM assignments
- Basic understanding of banking products and financial services
- Problem-solving aptitude with attention to detail