Deskripsi Pekerjaan
Are you a customer-focused professional looking to kickstart your career with a leading utilities group? PERSOL is currently seeking a dedicated Call Centre Officer to join our team based in Geylang Bahru. In this pivotal role, you will act as the first point of contact, ensuring that our customers receive timely, accurate, and empathetic support across various digital platforms.
You will play a critical role in maintaining high service standards by managing digital enquiries and resolving complaints with a solution-oriented mindset. We are looking for an individual who thrives in a fast-paced environment, possesses excellent communication skills, and is passionate about providing a world-class customer experience.
This contract position offers a stable professional environment, excellent training opportunities, and the chance to work with a reputable organization in the utility sector. If you are tech-savvy, patient, and eager to make a difference, we want to hear from you!
Tanggung Jawab
- Handle customer enquiries received via digital channels such as email, web chat, and social media platforms.
- Resolve customer complaints efficiently, ensuring adherence to internal service level agreements (SLAs).
- Provide accurate information regarding utility services, billing queries, and account management.
- Maintain detailed and accurate records of all customer interactions within the CRM system.
- Escalate complex issues to the appropriate department when necessary for resolution.
- Collaborate with internal teams to improve customer service workflows and service quality.
- Consistently achieve individual and team key performance indicators (KPIs).
Kualifikasi
- Minimum GCE 'O' Level or Diploma in any field.
- Previous experience in a call centre or customer service environment is preferred.
- Proficiency in digital communication tools and basic computer software (MS Office).
- Strong command of English, both written and verbal; proficiency in a second language is a plus.
- Excellent interpersonal and conflict resolution skills.
- Ability to work independently as well as contribute effectively within a team.
- Must be comfortable working on a contract basis with a commitment to professional excellence.