Deskripsi Pekerjaan
Join Callhounds Global BPO Corporation as a Customer Service Representative and kickstart your career in the dynamic BPO industry! We're urgently seeking motivated individuals to deliver exceptional customer experiences across diverse industries. As a CSR, you'll be the frontline ambassador for our clients, resolving inquiries, providing solutions, and building lasting relationships. Enjoy competitive compensation with performance-based incentives, comprehensive training, and a supportive team environment. This is your opportunity to develop valuable communication and problem-solving skills while growing professionally in one of Ortigas' leading BPO providers. Start immediately and accelerate your career with us!
Tanggung Jawab
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and complaints efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call handling time, CSAT)
- Collaborate with team to improve service quality
- Adhere to company policies and compliance standards
- Participate in ongoing training and coaching sessions
Kualifikasi
- High school graduate; college degree preferred
- Excellent English communication skills (verbal/written)
- Previous BPO or customer service experience advantageous
- Strong problem-solving and active listening abilities
- Proficient in basic computer applications
- Ability to work flexible schedules including nights/weekends
- Positive attitude and resilience under pressure
- Willingness to start immediately