Deskripsi Pekerjaan
Are you a recent graduate ready to launch your career in customer service? Pan Asia Group is urgently seeking passionate and motivated fresh graduates for our Customer Service Representative positions starting 2025-2026. Join our dynamic team where you'll gain hands-on experience in handling customer inquiries, resolving issues, and delivering exceptional service. We offer a supportive environment with competitive compensation and opportunities for professional growth. Perfect for those eager to develop communication skills, problem-solving abilities, and industry expertise. Apply now to become part of our growing success story!
Tanggung Jawab
- Handle inbound and outbound customer calls/communications professionally
- Resolve customer inquiries, complaints, and technical issues
- Document interactions and maintain accurate customer records
- Meet performance metrics including call quality and resolution times
- Collaborate with team members to improve service processes
- Adhere to company policies and quality standards
- Provide product/service information to customers
Kualifikasi
- Recent college graduate (2025-2026) or about to graduate
- Excellent communication skills (verbal and written)
- Strong problem-solving and analytical abilities
- Customer-focused mindset with empathy and patience
- Basic computer literacy and typing proficiency
- Ability to work in a fast-paced environment
- Willingness to work flexible hours including weekends