Deskripsi Pekerjaan
Are you a dedicated professional seeking a rewarding opportunity in the banking sector? PERSOL is currently looking for a Call Centre Officer to join our dynamic team. In this pivotal role, you will be the primary point of contact for customers, delivering personalized service over the telephone regarding banking products, accounts, and general service enquiries. We pride ourselves on excellence, and we are seeking individuals who can resolve customer issues efficiently while maintaining a positive and professional demeanor.
Your daily responsibilities will include managing a high volume of incoming calls, providing accurate information on various financial products, and processing service requests. As our team member, you will work within an AM shift schedule with rotating shifts, requiring flexibility and a strong work ethic. We offer a competitive monthly allowance and a supportive work environment where your contributions are valued. If you possess excellent communication skills, a customer-centric attitude, and a passion for helping others, we encourage you to apply.
Tanggung Jawab
- Deliver personalized telephone service to customers regarding banking products and account inquiries.
- Handle incoming calls professionally and efficiently, ensuring high customer satisfaction levels.
- Process customer service requests and resolve complaints or issues in a timely manner.
- Provide accurate information on bank accounts, loans, and financial services.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with the team to meet daily and monthly service targets.
- Adapt to rotating shift schedules, including AM shifts, as required by business needs.
Kualifikasi
- Proven experience in a customer service or call center role is preferred.
- Strong communication skills with the ability to speak clearly and listen actively.
- Basic understanding of banking products and financial terminology is a plus.
- High school diploma or equivalent qualification required.
- Ability to work under pressure and handle difficult customer situations calmly.
- Proficiency in using computer systems and CRM software.
- Flexibility to work rotating shifts, including morning shifts.