Deskripsi Pekerjaan
Are you a natural communicator with a passion for building professional connections? PERSOL is currently seeking a motivated and energetic Call Centre Officer (Outbound/Engagement) to join our dynamic team in the Central Region. In this pivotal role, you will act as the voice of our organization, conducting meaningful interviews with participants to gather insights and drive program engagement.
This position is perfect for individuals who thrive in a fast-paced environment and are looking to sharpen their interpersonal skills. You will be responsible for managing outbound communications, maintaining high-quality data accuracy, and ensuring every participant feels heard and valued throughout their engagement journey. If you possess a friendly disposition, strong organizational skills, and a commitment to excellence, we want to hear from you.
At PERSOL, we pride ourselves on fostering a collaborative culture where your contributions directly impact project success. Join us and take the next step in your professional journey with a team that values your growth and provides the support you need to excel.
Tanggung Jawab
- Initiate outbound calls to participants to conduct structured interviews and surveys.
- Ensure a seamless and engaging experience for all participants during every interaction.
- Maintain accurate and up-to-date records in the internal database.
- Address participant inquiries and concerns with professionalism and clarity.
- Meet and exceed daily call volume and quality KPIs.
- Collaborate with internal teams to streamline communication processes and feedback loops.
- Provide detailed reporting on engagement progress and participant feedback.
Kualifikasi
- Minimum GCE 'O' Levels, Diploma, or equivalent qualification.
- Prior experience in a call centre, customer service, or telemarketing role is highly preferred.
- Excellent verbal and written communication skills in English.
- Proficiency in Microsoft Office Suite and basic data entry tools.
- Ability to remain calm, patient, and professional when handling diverse personalities.
- Strong problem-solving skills and the ability to work independently.
- Available to commit to a contract role with an immediate or short notice period.