Deskripsi Pekerjaan
Join WSH Experts as a Call Centre Operator and become a vital part of our customer service excellence team. We offer a unique 2-days work, 2-days off rotating shift schedule (10:00 AM to 10:00 PM) that provides work-life balance while serving customers across diverse industries. In this role, you'll handle inbound/outbound calls, resolve customer inquiries with professionalism, and maintain accurate call records using our CRM systems. Our dynamic environment offers rapid career growth opportunities and comprehensive training programs. Enjoy competitive monthly compensation and collaborate with a supportive team dedicated to delivering exceptional service. Perfect for candidates seeking structured shift work with consistent schedules.
Tanggung Jawab
- Handle high-volume inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries, complaints, and technical issues efficiently
- Document all customer interactions accurately in CRM systems
- Adhere to rotating shift schedule (10 AM - 10 PM) with 2-days on/2-days off pattern
- Meet key performance metrics (call handling time, resolution rate)
- Collaborate with team members to ensure seamless service delivery
- Stay updated on product knowledge and service protocols
Kualifikasi
- High school diploma or equivalent qualification required
- Minimum 6 months call center or customer service experience preferred
- Excellent verbal communication and active listening skills
- Ability to work flexible rotating shifts (10 AM - 10 PM)
- Proficient in basic computer applications and CRM software
- Strong problem-solving abilities and patience under pressure
- Positive attitude with customer-focused mindset
- Fluency in English and one other local language advantageous