Deskripsi Pekerjaan
Are you passionate about the world of luxury goods and providing exceptional customer experiences? ALLU, the leading buying institution for preloved luxury items from Japan, is officially expanding its footprint in Malaysia! We are currently seeking a motivated, articulate, and professional Call Centre Representative to join our growing team in the heart of Kuala Lumpur Sentral.
As the first point of contact for our valued clients, you will play a pivotal role in maintaining our reputation for excellence. You will be responsible for handling customer inquiries regarding our unique inventory, the buying process, and general service support. This is an incredible opportunity to start your career with an international company known for its integrity and expertise in the luxury resale market.
We offer a supportive team environment, comprehensive training on our luxury catalog, and a pathway for career advancement as we continue to grow. If you have a passion for customer service and a keen interest in luxury fashion, we want to hear from you!
Tanggung Jawab
- Manage high volumes of inbound and outbound customer inquiries via phone, email, and live chat.
- Provide professional, accurate, and detailed information regarding our preloved luxury buying and selling processes.
- Maintain a high level of customer satisfaction by resolving queries efficiently and with a helpful attitude.
- Document all customer interactions accurately within our CRM system to ensure seamless service.
- Collaborate with the operations and appraisal teams to provide timely updates to clients.
- Handle scheduling and booking inquiries for clients wishing to visit our office.
- Stay updated on the latest trends and product knowledge regarding authentic luxury brands.
Kualifikasi
- Minimum SPM or Diploma holder in any field.
- Excellent verbal and written communication skills in English and Bahasa Malaysia (Mandarin proficiency is a significant advantage).
- A customer-first mindset with a patient and empathetic approach to problem-solving.
- Strong computer literacy and ability to navigate multiple software platforms simultaneously.
- Previous experience in a call centre, customer service, or retail environment is highly desirable.
- Ability to work in a fast-paced, high-pressure environment while maintaining a professional demeanor.
- A genuine interest in luxury fashion and the resale industry.
- Willingness to work in Kuala Lumpur Sentral with a flexible, positive team attitude.