Deskripsi Pekerjaan
Join Sourcefit as a Call Coordinator and become an integral part of our dynamic remote team! We're seeking a highly organized and customer-focused professional to manage communications, scheduling, and client interactions from the comfort of your home. This full-time WFH opportunity offers the flexibility to excel in a supportive environment while contributing to our growing call centre operations. As a Call Coordinator, you'll be the first point of contact for clients, ensuring seamless communication across all touchpoints. Sourcefit values proactive problem-solvers who thrive in fast-paced settings, and we provide comprehensive training to set you up for success. If you're passionate about delivering exceptional service and want to advance your career in a reputable company, apply today!
Tanggung Jawab
- Manage inbound/outbound calls with professionalism and efficiency
- Schedule appointments, meetings, and follow-ups using CRM systems
- Maintain accurate call logs and customer interaction records
- Coordinate with internal teams to resolve client inquiries
- Handle customer complaints and escalate complex issues appropriately
- Ensure timely response to all communication channels
- Monitor and optimize call center performance metrics
Kualifikasi
- High school diploma or equivalent (bachelor's preferred)
- 1+ years in call center or customer service role
- Excellent verbal/written communication skills
- Proficiency in scheduling software and CRM platforms
- Strong organizational and time management abilities
- Ability to work independently in a remote setting
- Reliable internet connection and quiet home office
- Flexible availability to cover varied shifts