Deskripsi Pekerjaan
Are you an IT professional fluent in Cantonese? OpenText is seeking a dedicated and technically skilled individual to join our dynamic global team in Makati City. As a leading information management company, we empower organizations to transform and win in the digital economy. We are looking for a bridge between technology and communication to provide exceptional support to our international clientele.
In this pivotal role, you will serve as the primary point of contact for technical support, utilizing your strong business-level Cantonese skills to resolve complex IT issues efficiently. You will be responsible for ensuring high customer satisfaction while maintaining the integrity of our global IT infrastructure. This is a fantastic opportunity to advance your career in a multinational environment, working with cutting-edge technologies while enjoying a competitive salary package in the heart of Metro Manila.
Tanggung Jawab
- Provide advanced technical support and troubleshooting for hardware, software, and network issues for global customers.
- Communicate effectively and fluently in Cantonese to understand client requirements and deliver precise technical solutions.
- Manage and resolve incoming support tickets via phone, email, or remote desktop tools in a timely manner.
- Document technical solutions, customer interactions, and troubleshooting steps in the internal knowledge base.
- Collaborate with cross-functional teams, including developers and other support specialists, to address root causes of technical problems.
- Monitor system performance and proactively identify potential issues to prevent service disruptions.
- Conduct training sessions for less experienced staff on complex technical procedures and customer service protocols.
Kualifikasi
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Business-level proficiency in Cantonese (speaking, writing, and reading) is mandatory.
- Strong command of the English language for clear communication with international stakeholders.
- Proven experience in IT Support, Help Desk, or Customer Service roles (min 2 years preferred).
- Familiarity with remote desktop software (e.g., TeamViewer, LogMeIn) and ticketing systems (e.g., ServiceNow, JIRA).
- Excellent problem-solving skills, attention to detail, and the ability to work in a fast-paced, global environment.
- Strong interpersonal skills and a customer-centric approach to service delivery.