Deskripsi Pekerjaan
Are you looking to kickstart your career in the dynamic BPO industry? Top Alliance is currently seeking dedicated Customer Service Representatives (CSR) for our Virtual Process teams. This is an exceptional opportunity for fresh graduates and career changers who are eager to learn and grow in a supportive environment. We believe in potential and attitude, providing comprehensive training to help you thrive. Join a company that values your growth and offers a competitive salary package in the heart of Metro Manila.
In this role, you will be the face of our company, ensuring our clients receive top-tier support. Whether you are handling inquiries via chat, email, or phone, your role is crucial in building customer loyalty. We offer a structured career path, a friendly team culture, and the chance to work with leading global brands. If you have a positive attitude and a strong desire to serve, we want to hear from you.
Tanggung Jawab
- Handle incoming customer inquiries via phone, email, and live chat in a professional and timely manner.
- Provide accurate information, product details, and solutions to resolve customer issues efficiently.
- Document all customer interactions and transactions accurately in the CRM system.
- Identify and assess customers' needs to achieve satisfaction.
- Build sustainable relationships of trust through open and interactive communication.
- Handle and resolve customer complaints and escalations according to company policies.
- Collaborate with team members and supervisors to improve service delivery processes.
Kualifikasi
- High school diploma or Bachelor's degree (fresh graduates are welcome to apply).
- Excellent verbal and written communication skills in English.
- Strong computer literacy and ability to navigate multiple windows simultaneously.
- Willingness to undergo a comprehensive training program.
- Ability to work in a fast-paced environment with minimal supervision.
- Strong problem-solving skills and a customer-centric mindset.
- Reliable internet connection and a quiet workspace are required for virtual processing.