Deskripsi Pekerjaan
Are you passionate about travel and providing exceptional customer experiences? Atain is looking for a dedicated Travel Experience Associate to join our dynamic Hotel Reservations team. In this role, you will serve as the face of our brand, ensuring that every client interaction leads to a seamless and memorable booking experience.
We pride ourselves on delivering top-tier service, and we are seeking individuals who share our commitment to excellence. As a member of our team, you will have the opportunity to work in a supportive environment that values professional growth and employee well-being. Join us to enjoy a competitive salary package, comprehensive health benefits, and clear pathways for career advancement within a thriving organization.
If you have a knack for problem-solving, a love for hospitality, and a desire to help people explore the world, we want to hear from you.
Tanggung Jawab
- Handle incoming reservation requests via phone, email, and online booking platforms with speed and accuracy.
- Provide detailed and accurate information regarding hotel amenities, room rates, availability, and special packages.
- Process new bookings, modifications, and cancellations efficiently using reservation management software.
- Address customer inquiries and resolve issues promptly to ensure 100% client satisfaction and retention.
- Collaborate closely with the sales and operations teams to meet daily and monthly revenue targets.
- Build and maintain strong relationships with partner hotels to secure the best rates and accommodations for clients.
- Stay updated on travel industry trends, destination highlights, and competitive pricing.
Kualifikasi
- High school diploma or equivalent; Bachelor’s degree in Hospitality, Tourism, or related field is a plus.
- Previous experience in customer service, call center operations, or hotel reservations is preferred.
- Excellent verbal and written communication skills with a polite and professional phone manner.
- Strong problem-solving abilities and the ability to remain calm under pressure during peak booking periods.
- Proficiency in Microsoft Office Suite and familiarity with reservation systems (e.g., Opera, Sabre) is a significant advantage.
- Must be organized, detail-oriented, and able to manage multiple tasks simultaneously.